Refund policy
At DogCatCare, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product should be unused or only lightly used.
- The item must be in its original packaging whenever possible.
- Proof of purchase must be provided.
Free Returns
We proudly offer free returns for eligible orders worldwide.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Products damaged due to misuse
- Products returned without prior authorization
- Hygiene-sensitive items that have been excessively used
Return Process
- Contact our support team at support@dogcatcare.space.
- Include your order number and reason for return.
- Our team will provide return instructions.
- Once the returned item is received and inspected, a refund will be processed.
Refunds
Approved refunds will be issued to the original payment method.
Please allow:
- 2-5 business days for inspection
- 5-10 business days for payment providers to complete processing
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
Order Cancellation
Orders may be canceled before processing begins. Once shipped, orders must follow the standard return procedure.