Shipping policy

Worldwide Shipping

DogCatCare proudly offers FREE SHIPPING worldwide.

Processing Time

Orders are generally processed within 1-3 business days.

During holidays, promotions, or peak seasons, processing times may be slightly longer.

Estimated Delivery Time

• Canada: 7-10 business days
• United States: 7-10 business days
• Europe: 7-10 business days
• Australia: 7-10 business days
• Other International Destinations: 7-10 business days

Delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, or carrier delays.

Tracking Information

Tracking details are typically provided once your order has been shipped.

Customs & Duties

Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Lost Packages

If a package appears lost during transit, please contact us. We will work with the carrier to investigate and find the best resolution.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Additional fees may apply if a shipment must be redirected or reshipped.